Frequently Asked Questions

Online purchases may only be shipped within the fifty U.S. states and the District of Columbia. Unfortunately, we cannot ship to hotels, P.O. Boxes or APO addresses.

Priority Delivery
For Next Day Delivery, orders placed Monday through Thursday before 4:00PM EST should be delivered the following day. Orders placed after 4:00PM EST will be processed and shipped the following business day. If you require Saturday delivery, please reach out to Mikimoto Client Services (contact@mikimotoamerica.com) to confirm availability.

Mikimoto is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Applicable sales tax will be added for deliveries within the following states: CA, CT, NJ, NY and NV.

Please visit our Shipping and Returns page to review our policy.

Please contact us via phone (EST) 1-844-341-0579 , Monday - Thursday (10am to 10pm), Friday (10am to 11pm), Saturday (10am to 11pm), Sunday (12pm to 10pm) or email.

You can always identify Mikimoto jewelry by our trademark, which is either the outline of an oyster or the Mikimoto name engraved on every piece. This engraved mark can be found in the following locations:

• Necklaces and bracelets: back of clasp. They are also fitted with a signature M charm. As the clasp is the only place in a strand or bracelet where the Mikimoto trademark is engraved, it is not possible to appraise a strand or a bracelet as genuine Mikimoto without it.
• Earrings: on post, earring nuts or back of earrings
• Rings: inside the shank
• Pendants: on the back of the bail
• Brooches: on the underside of the brooch

These are exclusive lines distributed by Mikimoto (America) Co. Ltd., but should not be confused with Mikimoto brand pearls. These lines represent high quality pearls at a good value.

These are common repair jobs:

• Restringing your pearl strands and bracelets
• Remounting pearls on rings, earrings, pendants and brooches
• Resizing rings
• Lengthening or shortening pearl strands, bracelets and pendant chains
• Ordering lost earring backs or lost pearls
• Converting pierced earrings to non-pierced or non-pierced to pierced (if applicable)
• Matching half pair of earrings

If you purchased from a Mikimoto boutique, please contact them and consult with a sales associate to determine the estimated repair turnaround, charge and payment method.

If you purchased your jewelry from an authorized Mikimoto retailer, please contact them directly. Take the item to the store and ask them to send your jewelry to Mikimoto to be repaired.

Please note that regardless of where you bought your Mikimoto jewelry, you can always contact any Mikimoto boutique or any authorized Mikimoto retailer for assistance. To find a location, please visit our store locator page.

If you are unable to bring your Mikimoto jewelry in person, we recommend that you send it using Federal Express or UPS Overnight along with a printed completed copy of the MIKIMOTO REPAIR FORM. However, you may choose your own preferred shipping method as long as it is insured and traceable.

For online customers with repairs or Certificate of Retail Replacement Valuation questions, please contact us here by selecting the "CONTACT US" button below.

You can obtain a Certificate of Valuation of your Mikimoto jewelry either through a Mikimoto store or an authorized Mikimoto retailer for a nominal fee. To find a location, please visit our store locator page. You must bring or send your Mikimoto jewelry to the store, as well as the original receipt or purchase document, if available. If you are unable to bring your Mikimoto jewelry in person, we recommend that you send it using Federal Express or UPS Overnight. However, you may choose your own preferred shipping method as long as it is insured and traceable.

Please contact us via phone (EST) 1-844-341-0579 , Monday - Thursday (10am to 10pm), Friday (10am to 11pm), Saturday (10am to 11pm), Sunday (12pm to 10pm) or email.

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Please contact us via email.